Booking Terms and Conditions

1.     Confirmation of Bookings

2.     Final Numbers

a.         Numbers can be increased at any stage, subject to availability.
b.         If guest numbers increase via online booking or via email confirmation, you will automatically be liable for those additional costs.
c.         An invoice will be available 12 weeks prior to the function date, full payment must be received no later than 6 weeks prior to the event. Failure to pay within this time may result in the cancellation of the booking.
d.         The company will make no refunds or transfers in relation to any decrease in numbers after payment of the invoice.
e.         If the final number of guests are lower than the minimum numbers on the contract, the invoice will reflect the contracted numbers (8).

3.     Cancellation by the Company

           The Company may cancel bookings under the following circumstances:

a.         If the premises, or any part of it, is unavailable due to uncontrollable circumstances.
b.         If the Client becomes insolvent, enters into liquidation or receivership.
c.         To avoid breach of these conditions.
d.         If it might prejudice the reputation of, or cause damage to the Company.
            In such an event, the Company will refund any advance payment made but will have no further liability to Client.
f.          If the event does not meet the minimum capacity required to proceed.

4.     Cancellation by the Client

a.         If the Client wishes to cancel a confirmed booking, there will be no refund or transfers of any monies paid.
b.        If a client cancels a confirmed event booking within 10 weeks of the function date, the balance invoice will be payable in its entirety and no reductions will apply. If a client cancels or reduces numbers of a confirmed event booking within 4 weeks of their event date, not only are they liable for the final balance invoice (as above), they will be additionally liable for 50% of all anticipated expenditure by their guests on consumables to include; drinks and any additional products or services they have requested.
c.         If a client cancels a confirmed booking within 21 days of the function, they will be liable for 100% of the final balance invoice and anticipated expenditure by their guests on consumables to include; drinks and any additional products or services they have requested. The anticipated expenditure of guests will be valued at £25 per person for this contract.
d.         If the Client cancels a reservation after a signed contract has been received, this will result in a £25 cancellation charge per person where deposits were not paid-up front.
e.         If guest numbers reduce via online booking or via email confirmation, the deducted individual guests deposits paid will be automatically retained as deposits are non-refundable and non-transferable.

5.     Liability

a.         The Company will be liable to the Client and/or persons attending the function for injury to persons, or loss or damage to property only where and to the extent that it has been negligent, but otherwise will be under no liability to them whatsoever.
b.        The Client will be liable for any loss or damage to the Company's property, premises and/or equipment (including equipment hired for their use), or injury to any person including the Company's staff and shall indemnify the Company against any loss or liability (other than the Company's liability in 5.a) arising from the function.
c.         The Client is advised to consider arranging insurance for the function covering cancellation, public liability and loss or damage to its property and that of persons attending the function.

6.     General

a.         All of the prices quoted exclude VAT unless otherwise stated. VAT will be charged on the invoice for all goods and services provided and will be at the prevailing rate.
b.         The Company will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided.  However, it reserves the right to provide alternative services of at least an equivalent standard at no additional costs to the Client.
c.         The Company reserves the right to pass onto the client any additional costs incurred by them in respect of goods and services requested during the course of the function or caused by the Client not adhering to the agreed times of services.
d.         Whilst the Company has taken all reasonable steps to ensure that the information contained in its brochures and tariffs is accurate, it reserves the right to alter or substitute any service, facility or amenity without notice if necessary.
e.         Notwithstanding anything contained in these Terms, the Company will not be liable for any failure to perform its obligations to the Client in whole or part as a result of any of the following circumstances: a) Strikes and other industrial action(s) b) Fire and/or floods at or near the premises c) Civil unrest, dispute or commotion d) Act of God e) Legal action against the company, not resulting from its negligence, preventing the supply of services.
f.          Any damage to equipment hired in on a client’s behalf by BPE is subject to the client being recharged for any breakages or losses that occur. This charge however will only be levied if losses or breakages occur to over 5% of any item hired. 
g.         Written confirmation of the reservation shall be deemed to be acceptance of these conditions.
h.        If there are queries on any part of an invoice, the Client will pay the undisputed balance of the sum owing on the date due and the remainder on resolution of the query.
i.          Upon singing, customers agree to the potential of videography and photography to occur at the venue for marketing purposes.
j.          This agreement shall be subject to the law of the country in which the premises is situated.
k.         These Terms and Conditions and Booking Forms supersede all previous versions.
l.          At the events all items are left at their own risk and the company is not liable for any lost property.

7.     Data Protection & GDPR

a.         The Company undertakesthat it shall work according to the Eventist Group’s Data Protection Policy, Information Security Policy and Public Security & Privacy Policy, which are available to view on www.bestpartiesever.com,or we can send a copy upon request at any time.

8.     Client use of the Premises

The Client and persons attending the function shall;                     
a.         Comply with all licensing, health and safety, and other regulations relating to the premises.
b.         Not bring any dangerous or hazardous items onto the premises, removing any such items promptly when requested to do so by a member of Company management or any other such authorised person.
c.         Not consume, or bring any food or drink on the premises that are not supplied by the Company or its authorised caterers, without the Company's prior written consent.
d.         Not act in any improper or disorderly manner, leave promptly at the appropriate time and comply with any reasonable request by the Company's employees.
e.         Any person or item in breach of these conditions may be refused admission to or be removed from the premises.

9.     Event

a.         The Client agrees to pay £25 per person deposit on confirmation of the booking.
b.         The Client agrees to pay the remaining balance no later than 6 weeks prior to their chosen event date.
c.         The Client agrees to pay for any additional items included in their booking.
d.         Corporate Credit Card payments will be subject to a 2% processing fee.
e.         Amex charge of 3% will be applicable.
f.          All of our prices are subject to VAT at the prevailing rate.

10.   Pre-Ordering 

a.        When pre-ordering drinks, orders must be received within 2 working days of the event. You can order through your online account, or contact our booking office. We recommend 10 days before.
b.        For orders received at the booking office, orders will only be processed along with full payment.
c.        When ordering packages, such as Wristbands (if applicable), or Drinks Packages, a minimum order of one package per person applies, and this must be the same package for each and every person within your booking.
d.        Wristbands, Dodgems Tokens and Casino Vouchers are all non-refundable.
e.        A delivery charge of £3.95 will be applied if wristbands are ordered at least 10 days in advance, as a contribution towards the cost of us dispatching these out to you in advance of your party.  
f.        For orders received within 10 days of the party date, we will endeavour to dispatch these, and will contact you with regards to the postage fee if this is possible, however, you may need to collect these items upon your arrival at the venue, at the help desk within the reception area.
g.        Dietary requirements need to be advised 2 weeks prior to the event to ensure we can cater sufficiently.