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Booking Terms and Conditions

TERMS AND CONDITIONS OF BOOKING
These terms and conditions apply to all functions taking place under the Brand of Best Parties Ever.


1. Confirmation of Booking

a. A booking is only confirmed upon the receipt of this signed and completed contract and Terms & Conditions
b. Where an agent chooses to sign our booking form on behalf of a client it accepts responsibility, under our terms and conditions, for all participants, including any liabilities arising thereof.
c. Any monies paid are non-refundable or transferrable upon cancellation.
d. The Client agrees to pay £25 per person deposit, which is non-refundable and non-transferable within 14 days of The Company (Best Parties Ever) receiving written confirmation.
e. Should a booking be made within 6 weeks of the event date, payment in full will be required to secure the event
f. If paying by card, the deposit must be paid by a single debit card or credit card payment.
g. Corporate Credit or Debit Card payments will be subject to a 2% processing fee
h. Amex charge of 3% will be chargeable
i. There will be no fee charged to personal cards
j. All of our prices are subject to VAT at the prevailing rate.
k. The Company reserves the right to release unconfirmed bookings.
l. Attendees will be strictly over 18 years old.
m.Our Christmas parties have a dress code of Smart Dress – No Jeans or Trainers.


2. Final Numbers

a. Numbers can increase at any stage subject to availability. Once numbers increase, any subsequent reduction in numbers will be charged for.
b. If guest numbers increase via online booking or via email confirmation you will automatically be liable for those additional cost.
c. Final numbers are required 6 weeks prior to the event date
d. An invoice will be available 6 weeks prior to the event date, full payment must be received no later than 4 weeks prior to the event. Failure to pay within this time may result in the cancellation of the booking.
e. The company will make no refunds in relation to any decrease in numbers after payment of the invoice.
f. If the final number of guests are lower than the minimum numbers on the contract, the invoice will reflect the contracted numbers


3. Cancellation by the Company (Best Parties Ever)

The Company (Best Parties Ever) may cancel the bookings under the following circumstances
a. If the premises or any part of it is unavailable due to circumstances outside of its control.
b. If the Client becomes insolvent or enters into liquidation or receivership.
c. To avoid breach of these conditions.
d. If it might prejudice the reputation of, or cause damage to the Company.
In such an event, the Company will refund any advance payment made but will have no further liability to the Client.
e. If the event does not meet the minimum capacity required to proceed.

 
4. Cancellation by the Client

a. All deposits are non-refundable
b. Cancellations of all or part of the booking can only be made by the party organiser and must be made in writing, either by email or post. We cannot accept cancellations over the telephone.
c. If a Client wishes to cancel their event (exclusive and shared party bookings):
            More than 100 working days prior to the event date – No deposit refund
            Between 100 working days and 60 working days prior to the event – full balance amount is payable
            Between 59 and 28 working days prior to the event – full balance amount and 50% of anticipated additional spend per person is payable
            Less than 27 working days prior to the event – full balance amount and 100% of anticipated additional spend per person is payable
            For the purposes of this Agreement “working days” shall mean Monday to Friday inclusive.
d. Anticipated spend is £25 per person
e. If the Client cancels a reservation after a signed contract has been received, this will result in a £25 cancellation charge per person where deposits were not paid-up front.
f  If guest numbers reduce via online booking or via email confirmation, the deducted individual guests deposits paid will be automatically retained as deposits are non-refundable and non-transferable.

 
5. Liability

a. The Company will be liable to the Client and/or persons attending the function for injury to persons, or loss or damage to property only where and to the extent that it has been negligent, but otherwise will be under no liability to them whatsoever.
b. The Client will be liable for any loss or damage to the Company's property, premises and/or equipment (including equipment hired for their use), or injury to any person including the Company's staff and shall indemnify the Company against any loss or      liability (other than the Company's liability in 5.a) arising from the function.
c. The Client is advised to consider arranging insurance for the event covering cancellation, public liability and loss or damage to its property and that of persons attending the function.

6. General

a. All of the prices quoted exclude VAT unless otherwise stated VAT will be charged on the invoice for all goods and services provided and will be at the prevailing rate.
b. The Company will take all reasonable steps to fulfil the reservation to the best of its ability and in accordance with the details provided.  However, it reserves the right to provide alternative services of at least an equivalent standard at no additional costs        to the Client.
c. The Company reserves the right to pass onto the client any additional costs incurred by them in respect of goods and services requested during the course of the function or caused by the Client not adhering to the agreed times of services.
d. Whilst the Company has taken all reasonable steps to ensure that the information contained in its brochures and tariffs is accurate, it reserves the right to alter or substitute any service, facility, or amenity without notice if necessary.
e. Notwithstanding anything contained in these Terms, the Company will not be liable for any failure to perform its obligations to the Client in whole or part as a result of any of the following circumstances: a) Strikes and other industrial action(s) b) Fire          and/or floods at or near the premises c) Civil unrest, dispute, or commotion d) Act of God e) Legal action against the Company, not resulting from its negligence, preventing the supply of services.
f. Any damage to equipment hired in on a client’s behalf by BPE is subject to the client being recharged for any breakages or losses that occur. This charge however will only be levied if losses or breakages occur to over 5% of any item hired.
g. Written confirmation of the reservation shall be deemed to be acceptance of these conditions.
h. If there are queries on any part of an invoice, the Client will pay the undisputed balance of the sum owing on the date due and the remainder on resolution of the query.
i. The Company reserves the right to take photographs and videography which may or may not be used across our Social Media and Marketing platforms
j. This agreement shall be subject to the law of the country in which the premises is situated.
k. These Terms and Conditions and Booking Forms supersede all previous versions.
l. At the events all items are left at the clients and guests’ own risk, including parked vehicles
m. The Company is not liable for any belongings left at the venue.
n. We reserve the right to review these terms and conditions from time to time to reflect changes in relevant laws and regulatory requirements.


7. Data Protection & GDPR

a. The Company undertakes that it shall work according to the Eventist Groups Data Protection Policy, Information Security Policy and Public Security & Privacy Policy, which are available to view on www.bestpartiesever.comor we can send a copy upon request at any time.


8. Client use of the Premises

The Client and persons attending the event shall:     

a. Comply with all licensing, health and safety and other regulations relating to the premises.
b. Not bring any dangerous or hazardous items onto the premises and to remove any such items promptly when requested to do so by a member of Company management or any other such authorised person.
c. Not consume or bring any food or drink on the premises not supplied by the Company or its authorised caterers, without the Company's prior written consent.
d. Not act in any improper or disorderly manner, leave promptly at the appropriate time, and comply with any reasonable request by the Company's employees.
e. Any person or item in breach of these conditions may be refused admission to or be removed from the premises


9. The Event

            a. The Client agrees that all additional items pre-ordered will be pre-paid for
            b. A supplement charge will be applied for Kosher meals
            c. We reserve the right to make changes to the menu due to shortages, we will endeavour to provide alternative options and substitutions of an equal to or higher standard at no additional cost to the                  client.


10. Pre-Ordering 

a. When pre-ordering drinks, orders must be received within 5 working days of the event. You can order through your online account, or contact our booking office.  We recommend 10 days before.
b. For orders received at the booking office, orders will only be processed along with full payment.
c. When ordering packages, such as Wristbands (if applicable), or Drinks Packages, a minimum order of one package per person applies, and this must be the same package for each and every person within your booking.
d. Wristbands, Dodgems Tokens, Drinks Tokens and Casino Vouchers are all non-refundable.
e. A delivery charge of £3.95 will be charged, if wristbands are ordered at least 10 days in advance, as a contribution towards the cost of us dispatching these out to you in advance of your party. 
f. For orders received within 10 days of the party date, you will need to collect these items, upon your arrival at the venue, at the help desk within the reception area.
g. Dietary requirements need to be advised 2 weeks prior to the event to make sure we can cater sufficiently.
h. In accordance with clause 7 (Data Protection), the organiser is responsible for advising us of all dietary requirements and allergies. Any and all of the products on the set menu may contain nut derivatives and other allergic reaction causing products. We therefore accept no responsibility whatsoever for any and all allergic reactions howsoever caused. It is the party organiser’s responsibility to check whether the guests have any allergies, to inform us if this is the case and to make alternative dietary arrangements.