Frequently Asked Questions
- What is the dress code?
Smart Dress Preferred - No Jeans or Trainers Please.
- Will the disco have Strobe lights?
Yes, at some of our venues, the Discos do have bursts of flashing lights.
- Can we run a bar tab?
No, unfortunately we are unable to run bar tabs, due to the overall capacity and the number of difference groups at the venue. We do, however, sell Drinks Tokens, and wristbands which can be purchased prior to the event, which you can distribute to your guests.
- What is a wristband?
Wristbands are available at all English venues, unfortunately these are not offered at our Edinburgh venue. All members of the group must purchase a material wristband. On purchase of your group's wristbands, you will receive a confirmation receipt along with vouchers. Once at the venue, these vouchers can be exchanged for a material wristband at the information point. The wristband will be fastened on by a member of staff to ensure they are not tampered with.
The Drinkers wristband will entitle you to unlimited beer, wine, softs, and spirits; this will not include liqueurs, shots, champagne or doubles. The Non-drinker Wristband (excluding Newcastle) will entitle you to inclusive softs, all inclusive dodgem tokens and 1 free photograph portrait. Newcastle's Non-drinker Wristband will entitle you to inclusive soft drinks, 2 Free Casino Vouchers and 1 free photograph portrait.
One drink per visit to the bar. During Dinner service your tables will be provided with Pinot Grigio White Wine and Lobo Loco Tempranillo Red Wine and still and sparkling water, if you were to finish the allocation, you are entitled to take an empty bottle to the bar to swap for another, this is valid during dinner service only. Wristbands are non-refundable.
- Can I order wine at my table?
On the night, you need to visit the bar to purchase wine for your table, however, you can pre-order your wine and water before the event, this order needs to be placed and paid for at least two working days in advance.
- Can I Pre-Order my Drinks?
Yes, you can place your drinks order and pay for this online at www.BestPartiesEver.com/payment/ This order needs to be placed and paid for at least two working days in advance. When pre-ordering Drinks or Dodgems Tokens, we will dispatch any tokens ordered and paid for 2 weeks in advance. For all orders arriving within 2 weeks of your party date, we will organise the tokens to be ready for collection from the information desk when you arrive at the venue.
- What is a Drink Token?
This is a token that is purchased before the event and can be exchanged at the bar for one drink i.e. a pint of beer, a spirit & mixer, a glass of wine, an alcopop. Two drinks tokens at Midnight in Monte Carlo can be exchanged for a glass of champagne. There is no change given against a drink token. Left over Drink Tokens can be refunded, but, they must reach us within 14 days from your function. We will refund via cheque by the end of January. Please send these to Best Parties Ever, Units 2-4 Trade City, Avro Way, Brooklands Industrial Park, Weybridge, Surrey, KT13 0YF.
- What time does the evening start, when do I need to be there by?
Doors open at 7pm with dinner being served at 8.15pm, as long as guests arrive before dinner is served there is no problem with entry after 7pm.
- Can I leave my car overnight?
You are able to leave your cars overnight provided there is a parking availability (at your own risk) however, we recommend you check when the access will be open again the following day as our sites do close and don't run every night, which could possibly prevent you from picking your car up early.
- How do I get there?
Every ticket has a map on the back; and Directions can also be found on our website. You will need to have a ticket for entry into the venue.
- What size are the tables?
We have three different sizes of round tables, we will accommodate your group on the most suitable arrangement, should you would be placed over two or more tables, these will be placed next to one another within the dining area.
- What if I don’t like the menu?
The menus are set. However, there are vegetarian and vegan alternatives at each venue and we will try and accommodate any dietary requirements that we are notified of in advance. Due to the scale of our Christmas Parties (up to 1100 guests) it is very difficult to cater for individual tastes and our alternative menu has been devised with a great amount of care to take into consideration vegetarian, vegan, wheat, gluten and nut allergies to ensure we are able to cater for special dietary requirements but it is impossible for us to cater for individuals different likes and dislikes. We can cater for Halal Meals (these do need to be pre-ordered). We cannot prepare or supply Kosher Meals, however, you are welcome to arrange for us to receive a Kosher Meal on the day of your party and we will cook this in our ovens and serve (still in the tray) to your guests at their tables. There is no additional charge for this service; however neither does the guest receive any discount for not having one of our own meals.
- Will the Coffee be served to the table?We no longer serve Coffee to your table, as feedback from our parties suggests that after five courses the majority of our guests can't wait to get up and party! However, for those who would enjoy Tea or Coffee there will be a Station which will be open from 10pm - 11pm, for you to visit
- Do you take credit cards on the evening?
Yes we are able to accept credit card payment for drinks purchases at the bar; We do not accept Amex or Diners.
- Is there a cloakroom?
There is a free cloakroom available where you are welcome to leave your belongings for the duration of your party, these belongings will be left at your own risk and you will be given a ticket to retrieve your belongings.
- What is a Marquee?
Our marquees are semi-permanent structures with a spirit-level, carpeted, fully-suspended floor. The Marquee would be unaffected by even a severe storm. (Note: Our venues in Maidstone, FIVE, Cheltenham, Edinburgh and Sheffield, Aintree Racecourse are in permanent buildings, rather than marquees.)
- What are the toilets like?
We provide in excess of 20 Luxury Mobile Toilets Units within the Marquee structure, which far exceeds the required amount of one toilet per 100 guests. These units are fully carpeted, heated, have a full-time attendant looking after their cleanliness, include full vanity units and even have gold taps and piped music!
- Are the parties heated?
Yes, we have Multi-Thermostatic Heaters throughout the venue, including cloakrooms, reception areas, toilets etc and these are more than capable of making the marquee really toasty on even the coldest December night.
- How do we get into the Marquee from the Car Park?
The coach/buses/taxis drive on up to the entrance of the venue, from the bus or taxi you will alight straight onto a carpeted wooden walkway, which leads you straight to our lobby and cloakrooms. Your bus will be able to then go and park in the designated coach park and will be able to return and pick you up from the same wooden walkway at the time you arrange or when you call (whichever you pre-arrange with your driver). Please note there is no car parking at our Sheffield and Newcastle venues.
- Can I bring my own wine?
Yes you are welcome to, however, this must be pre-arranged and delivered to the venue on the afternoon of your party date. We charge corkage for each bottle of wine, which must be pre-paid for with our booking office.
- Are the venues non-smoking?
Following the governments ban on smoking in public places from July 1st 2007, all of our venues are completely non-smoking. We provide a small, covered but open-sided smoking area available adjacent to each of our venues.
- Are there photographs taken?
We have photographers at all of our venues, you can purchase and take home your photos on the night.
Unfortunately, Photographs will not be available to order after your event.
- Can I pay online?
Yes you will be able to pay your final balance online and pre-order drinks and pay for it via our website www.bestpartiesever.com/payment/. Deposits cannot be paid via our website.
- How do I qualify for half price Dodgem Tokens?
To benefit from the half price dodgems tokens offer, simply order at least one dodgems tokens per guest in your group and you will receive them at half price. You can order more than one per person and they will all be half price. Dodgems Tokens are non-refundable. Dodgems are not available at our Newcastle venue.
For more information about our Christmas Parties
please call us on 0844 499 4040
I just wanted to drop you a line to say thank you. We had a tremendous time last night! There was a great atmosphere, everything ran smoothly and your staff were all helpful and friendly. A great night was had by all.